Explore some of the projects and solutions we have delivered for customers.
PCI – Agent Connect allows your business to manage skills based agent pools utilising our secure, PCI compliant Call Queue with Automatic Call Distribution.
Quickly move your agents offsite, work from home, even using mobile phones.
Monitor, manage, roster and report on all your agents in real time.
A Charity donations company needed all their remote sales staff mobile phones to be part of a call queue. Retaining inbound callers and distributing calls to home and remote agents is of utmost importance in securing donations. If disaster strikes their main call centre, remote agents must be brought on quickly and easily.
PCI – Booking Manager allows your business to manage skills based agent pools utilising our secure, PCI compliant booking service.
Simplify the scope of your PCI compliance, instantly.
Level 1 PCI DSS certification.
In conjunction with the South Australian Government, TelcoEdge has developed the eNotice SMS and Email notification service so motorists can be reminded when their vehicle registrations are due.
Finance company needed all their sales staff mobile phones to ring simultaneously such that the first one to answer gets the sales call. Answering inbound sales calls quickly is critical in the highly competitive finance industry.
For Financial Planners and Insurance Brokers, carrying out your customer’s instructions and retaining those instructions on file is critical to professional integrity.
Recording the phone conversation is the ultimate way to retain proof of the verbal instruction.
Premium rate 190 telephony and credit card telephony solutions that give premium rate providers the Edge.
Unrivalled flexibility and maximum control gives you complete visibility over your business. Live operator and many other highly featured services at your fingertips.
Tired of poor service preventing your business from growing? Looking for an Edge to lift your business?
Expensive onsite call recording equipment may be a thing of the past with these features now included free with every TelcoEdge inbound telephone number.
Ideal for business and government enterprises looking to reduce their call recording and storage costs, while also introducing additional flexibility.