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Case Studies

Explore some of the projects and solutions we have delivered for customers.

Ring Group

Finance company needed all their sales staff mobile phones to ring simultaneously such that the first one to answer gets the sales call. Answering inbound sales calls quickly is critical in the highly competitive finance industry.

Free Call Recording Surging for Financial & Insurance Brokers

For Financial Planners and Insurance Brokers, carrying out your customer’s instructions and retaining those instructions on file is critical to professional integrity.

Recording the phone conversation is the ultimate way to retain proof of the verbal instruction.

PremiumPlus

Premium rate 190 telephony and credit card telephony solutions that give premium rate providers the Edge.

Unrivalled flexibility and maximum control gives you complete visibility over your business. Live operator and many other highly featured services at your fingertips.

Tired of poor service preventing your business from growing? Looking for an Edge to lift your business?

Free Call Recording in the Cloud Breaking Down the Costs

Expensive onsite call recording equipment may be a thing of the past with these features now included free with every TelcoEdge inbound telephone number.

Ideal for business and government enterprises looking to reduce their call recording and storage costs, while also introducing additional flexibility.

Protect your phone number with a TelcoEdge 1300 number

Starting a new business?

Want to protect callers from knowing your actual telephone number?

A TelcoEdge 1300 number will protect the privacy of your real telephone number, plus boost the image and presence of your business.

Secure Fax

Enhance the security of your faxed documents with a range of TelcoEdge protection tools.

Reminder Call

For when you absolutely need that reminder call on your phone.

Set reminder calls to recur daily, weekly, every business day, or for just an adhoc event.

Free Messages On Hold – making every call count

TelcoEdge messages on hold feature is included free with all our inbound 1300, 1800 and virtual local numbers.

Change your messages as often as you like 24/7.

No on-site equipment required, TelcoEdge provides the service in the cloud thereby eliminating recurring fees and reliance on your site hardware.

Network IVR

Muti-tiered menus, call queuing, post code routing, message on hold, time of day routing, call recording and more included free with all TelcoEdge 1300, 1800 and virtual local numbers.

Online interface enables you to manage your call flows, phone answer points, and track calls in real time 24/7.