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Case Studies

Explore some of the projects and solutions we have delivered for customers.

Phone Security

Protect privacy of your phone number with our Virtual Phone numbers. Calls are auto-forwarded to your real phone number. Protects you from undesirable callers such as predators and scammers.

Includes blacklisting, real time call reporting, call screening, voicemail to email, call recording and many other features that you can toggle on and off as required.

Bushfire Alert

Early warning alerting service used by local communities and emergency services groups.

A member dials in and leaves a message about the emergency. This message is then broadcast very quickly to member’s work phones, home phones, mobile phones, and text is simultaneously sent by SMS and email.

Phone Survey

Collect citizen feedback, voting and opinions by telephone 24 x 7.

Set up online in just a few minutes. Fully automated service, no call centre agents required.

Users just need a telephone – making it easy to participate.

Telephone and SMS Alerts

Alert your team or group to emergencies very quickly.

Sends voice messages to mobile and landline telephones, and text by SMS and email.

Purpose designed to provide absolute simplicity for ease of use during the heat of the emergency. No special smart phone, app updates or passwords required – just use a regular Mobile or Landline telephone.

Enhance Your Business Image

New in business?

Potential customers will always first call the business that looks inviting, trusting and robust.

Grow sales faster – enhance the image of your business and punch above your weight with a 1300 number.

NBN Fax

Internet fax solutions that overcome the limitations of using fax services on the NBN – and save you money!

Wide range of email fax, web fax, fax broadcast, custom fax solutions with APIs to suit your business.

100% Australian technology, owned and operated, delivering the best service and highest quality fax solutions. Over 30 years experience.

IVR Phone Payments

Flexible IVR phone payment solutions that eliminate your staff and infrastructure from PCI scope INSTANTLY!

Level 1 PCI DSS certification.

Enhanced Inbound with IVR Phone Payments

On-site IVR equipment can be expensive to support and technically restrictive.

Call queuing, message on hold, post code routing, time of day call routing, multi-tiered IVR, call recording, follow me, call splaying, simultaneous ring, voicemail to email and more are all optional features of the TelcoEdge PCI compliant phone payment services delivered in the cloud.

PCI – IVR Payments

A powerful automated IVR phone payment service that collects credit card payments for you 24×7 and deposits the money into your bank account.

Customers can call the service direct 24×7 and make payments without needing to wait for business hours to speak with a contact centre agent.

Simplify the scope of your PCI compliance, instantly.