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Network IVR

Muti-tiered menus, call queuing, post code routing, message on hold, time of day routing, call recording and more included free with all TelcoEdge 1300, 1800 and virtual local numbers.

Online interface enables you to manage your call flows, phone answer points, and track calls in real time 24/7.

TelcoEdge Network IVR eliminates the need for expensive on-site telephony systems (and ongoing support fees) by providing enhanced call centre type features in the cloud.

Network IVR is included free with all our 1300, 1800 and virtual local numbers. Port your number to us or use one of ours.

Unlike most telecommunication carriers, TelcoEdge is the manufacturer of the IVR technology, thereby eliminating the technical restraints of a third party equipment provider, and eliminating the typical high cost of a middle man.

Just some of the features included:

  • IVR voice menus
  • Time of day call routing
  • Hunt groups, overflow
  • Multiple answer points
  • Message on hold
  • Call queuing
  • Ring group (simultaneous ring)
  • Post code call routing
  • Call recording
  • Real time call reporting, including geo location data
  • API to communicate with your data

Eliminate your capital expense and recurring support fees, and bring flexibility into your call centre.

Looking for that highly customised IVR solution that delivers exactly what you want, instead of just what your provider can do?

TelcoEdge is both the manufacturer of the technology and the service provider, thereby eliminating the middleman and binging you an exceptional product without the typical high cost.

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Or speak with one of our Customer Solution experts on 1300 20 88 20

How can we assist you today?

If you have any questions or require a customised, secure, interactive telecommunications solution for your business, please contact us.

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