PCI - IVR Payments
A flexible IVR payment solution that securely processes credit card transactions around the clock, with funds deposited directly to your nominated bank account.
How It Works
Customers initiate payments at their convenience through our 24×7 self-service platform, eliminating wait times and dependency on contact centre availability. For complex transactions, agents can verify details with the caller, then transfer them to the secure payment IVR while remaining free to handle other calls. Customers can be returned to an agent at any point in the process.
Integration & Connectivity
We provide dedicated 13, 1300, 1800, or local numbers, or port your existing numbers into our network. Our API enables real-time communication with your systems, passing payment references, amounts, and transaction results.
Compliance & Security
Significantly reduces your PCI DSS compliance scope by removing agents and telephony infrastructure from cardholder data environments. TelcoEdge holds PCI DSS certification and operates entirely within Australian legal jurisdiction, ensuring your customer data remains onshore.
PCI – Agent Connect
Skills-based call routing and automatic call distribution through secure, PCI DSS compliant infrastructure. Deploy agents in any location—office, home, or mobile—with real-time monitoring, workforce management, and comprehensive reporting.
Business Continuity & Rapid Deployment
When PBX failures, business expansion, or remote work requirements arise, Agent Connect enables immediate agent deployment without replicating on-premise infrastructure. Agents operate using standard mobile phones or landlines—no special equipment required. The service is highly configurable and delivered as a cloud solution purpose-built for rapid deployment.
How It Works
Role-based access controls define capabilities across four tiers: Client, Coordinator, Manager, and Agent. Clients manage the entire service—creating users, configuring services, assigning and monitoring agents.
Coordinators maintain agent rosters and generate reports.
Managers direct daily operations and monitor agent call activity in real-time.
Agents activate availability via web login or manager-defined schedules. Skills-based routing assigns calls using round-robin or priority distribution. Agents request breaks from managers, or breaks are auto-approved and logged when managers are unavailable.
Dashboard Capabilities
- Agent management—add, remove, configure logins, PINs, and access details
- Roster maintenance—schedule shifts and identify coverage gaps
- Service configuration—manage agent groups, ACD priorities, and skill assignments
- Real-time monitoring—track agent calls, manage rest periods, view failure alerts
- Comprehensive reporting—login/logout times, call metrics, abandoned calls, average handling times, time-to-answer statistics If billing integration is enabled, view real-time call details and credit card payment transactions.
If billing integration is enabled, view real-time call details and credit card payment transactions.
Key Features
- Skills-based agent groups with configurable priorities
- Automatic removal of agents exceeding missed-call thresholds
- Real-time cost accounting and call tracking
- Roster management with insufficient-coverage alerts
- Configurable call queuing—hold callers or play message and disconnect
- Out-of-hours and public holiday handling with custom prompts or alternative destinations
Deployment Options
Inbound services: Port your existing 13, 1300, 1800, or local numbers to TelcoEdge (approximately 10 business days, you retain Rights of Use).
For immediate deployment, forward calls directly from your current carrier to our network. Outbound services: Agents make outbound calls via TelcoEdge Agent Out service. Custom deployment options available on request.