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Postcode Routing

TelcoEdge postcode call routing improved your customer experience by delivering calls quickly and efficiently to the right place first time.

Used by franchises with stores representing defined sales catchment areas, businesses where sales representatives need to capture calls orginating from defined geographic sales territories, and government offices needing to route calls to the most appropriate office.

Configure as many call collection (sales areas), and call delivery points (stores or sales teams) as you like via our simplified online interface.

No special training required! Takes just a few minutes to set up even a complex requirement.

Post code call routing is included free with all TelcoEdge 1300, 1800 and virtual local phone numbers.

Combine with our messages-on-hold, call queueing, IVR voice menus, call recording, time of day routing and many more features also included.

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Or speak with one of our Customer Solution experts on 1300  20 88 20

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