Projects

Contact Centre Phone Payments

With strong growth in on-line shopping one would expect phone payments to decrease, however this is not the experience of many retailers.

During an online purchase, shoppers often want to talk with the retailer over the phone to confirm details about the product or delivery.

It's in the reatiler's (and shopper's) interest to conclude the sale, process the payment and ship the goods - driving growth in phone payments.

PCI - Agent Assist Phone Payment

PCI - Agent Assist enables businesses to take card payments securely over the telephone using keypad tones (DTMF) while the customer and the staff member remain in conversation.

Simplify the scope of your PCI compliance, instantly.

Level 1 PCI DSS certification.

Instant PCI Compliant Phone Payment Solutions

Flexible Phone Payment solutions that take your staff and infrastructure out of PCI scope instantly.

Highly configurable for rapid deployment and easy ongoing management.

Level 1 PCI DSS certification

PCI - IVR Phone Payments

A powerful automated IVR phone payment service that collects credit card payments for you 24x7 and deposits the money into your bank account.

Customers can call the service direct 24x7 and make payments without needing to wait for business hours to speak with a contact centre agent.

Simplify the scope of your PCI compliance, instantly.

Enhanced Inbound with IVR Phone Payments

On-site IVR equipment can be expensive to support and technically restrictive. 

Call queuing, message on hold, post code routing, time of day call routing, multi-tiered IVR, call recording, follow me, call splaying, simultaneous ring, voicemail to email and more are all optional features of the TelcoEdge PCI compliant phone payment services delivered in the cloud.

IVR Phone Payments

Flexible IVR phone payment solutions that eliminate your staff and infrastructure from PCI scope INSTANTLY!

Level 1 PCI DSS certification.

NBN Fax

Internet fax solutions that overcome the limitations of using fax services on the NBN - and save you money!

Wide range of email fax, web fax, fax broadcast, custom fax solutions with APIs to suit your business.

100% Australian technoloy, owned and operated, delivering the best service and highest quality fax solutions.  Over 30 years experience.

Online Demos

Not sure how a 1300 or local number could help your business? Call these online demonstrations to hear how we've helped many businesses improve their customer call experience.

Enhance Your Business Image

New in business?

Potential customers will always first call the business that looks inviting, trusting and robust.

Grow sales faster - enhance the image of your business and punch above your weight with a 1300 number.

Telephone and SMS Alerts

Alert your team or group to emergencies very quickly.

Sends voice messages to mobile and landline telephones, and text by SMS and email.

Purpose designed to provide absolute simplicity for ease of use during the heat of the emergency. No special smart phone, app updates or passwords required - just use a regular Mobile or Landline telephone.

Phone Survey

Collect citizen feedback, voting and opinions by telephone 24 x 7.

Set up online in just a few minutes. Fully automated service, no call centre agents required.

Users just need a telephone - making it easy to participate.

Bushfire Alert

Early warning alerting service used by local communities and emergency services groups.

A member dials in and leaves a message about the emergency. This message is then broadcast very quickly to member's work phones, home phones, mobile phones, and text is simultaneously sent by SMS and email.

Phone Security

Protect privacy of your phone number with our Virtual Phone numbers. Calls are auto-forwarded to your real phone number. Protects you from undesirable callers such as predators and scammers.

Includes blacklisting, real time call reporting, call screening, voicemail to email, call recording and many other features that you can toggle on and off as required.

AdTrack - maximise your advertising

Tired of spending money on advertising that does not drive more sales calls to your business?

Our 1300, 1800 and virtual local numbers deliver sales calls to your business and tell you exactly which advertising channel the call came from.

Eliminate wastage, increase sales response from your advertising.

Postcode Routing

Deliver calls accurately to your stores, franchises and sales teams.

Post code call routing is included free with all TelcoEdge 1300, 1800 and virtual local phone numbers.

Combine with our messages-on-hold, call queueing, IVR voice menus, call recording and many more features also included.

Network IVR

Muti-tiered menus, call queuing, post code routing, message on hold, time of day routing, call recording and more included free with all TelcoEdge 1300, 1800 and virtual local numbers.

Online interface enables you to manage your call flows, phone answer points, and track calls in real time 24/7.

Free Messages On Hold - making every call count

TelcoEdge messages on hold feature is included free with all our inbound 1300, 1800 and virtual local numbers.

Change your messages as often as you like 24/7.

No on-site equipment required, TelcoEdge provides the service in the cloud thereby eliminating recurring fees and reliance on your site hardware.

Reminder Call

For when you absolutely need that reminder call on your phone.

Set reminder calls to recur daily, weekly,  every business day, or for just an adhoc event.

Secure Fax

Enhance the security of your faxed documents with a range of TelcoEdge protection tools.

Protect your phone number with a TelcoEdge 1300 number

Starting a new business?

Want to protect callers from knowing your actual telephone number?

A TelcoEdge 1300 number will protect the privacy of your real telephone number, plus boost the image and presence of your business.

Free Call Recording in the Cloud Breaking Down the Costs

Expensive onsite call recording equipment may be a thing of the past with these features now included free with every TelcoEdge inbound telephone number.

Ideal for business and government enterprises looking to reduce their call recording and storage costs, while also introducing additional flexibility.

PremiumPlus

Premium rate 190 telephony and credit card telephony solutions that give premium rate providers the Edge.

Unrivalled flexibility and maximum control gives you complete visibility over your business. Live operator and many other highly featured services at your fingertips.

Tired of poor service preventing your business from growing? Looking for an Edge to lift your business?

Free Call Recording Surging for Financial & Insurance Brokers

For Financial Planners and Insurance Brokers, carrying out your customer’s instructions and retaining those instructions on file is critical to professional integrity.

Recording the phone conversation is the ultimate way to retain proof of the verbal instruction.

Phone Analyzer is a Safety Boost for Security Guards

The TelcoEdge Phone Analyzer service carries out live audio tests in the telephone network and automatically updates the audit register of the Security Business, providing reassurance for both the Security Guards and the Responsible Officer of the business.

Ring Group

Finance company needed all their sales staff mobile phones to ring simultaneously such that the first one to answer gets the sales call. Answering inbound sales calls quickly is critical in the highly competitive finance industry.

Vehicle Registration Reminder

In conjunction with the South Australian Government, TelcoEdge has developed the eNotice SMS and Email notification service so motorists can be reminded when their vehicle registrations are due.

1800MUMDAD

Innovative mobile solution develops a reverse charge market while improving child safety.

Early Warning Telephone & SMS Alerting

Following the deaths of nine people in the 2005 bushfire, communities on the Lower Eyre Peninsula set up their own early warning telephone & SMS alerting system.

Internet Fax Improves Document Security for Lawyers & Solicitors

Send and receive fax documents as PDF files in your email to improve handling efficiency while also saving money.

Apply passwords to your PDF files, and zip files, so that only the sender and receiver can access the fax document.

Add subject tags to your PDF files to improve archiving and searchability by these subjects.