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1800 Phone Number

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Freecall

Attract customers to call you for free, instead of your competitors, with an Australian 1800 phone number!

A 1800 number gives your business a national presence and your customers a single point of contact that is free to call from Australian landlines. Mobile callers may be charged fees by their carrier.

TelcoEdge 1800 numbers includes many powerful features for your business as shown below at no additional cost to you. Please contact our sales desk for any feauture requirements.

Voicemail to Email

TelcoEdge 1800 phone numbers provide the option to receive Voicemail in your Email.

Having a professional voicemail greeting for your 1800 phone number is of parmount importance to your buisness image. When all your lines are busy voicemail will be taken and sent to your email address.  You can also access voicemails via the TelcoEdge secure browser interface.

Includes an option to receive an SMS alert when new voicemails are received.

24/7 Online Access

Online access enables you to manage your call handling preferences of your 1800 phone number whenever you want in real time, putting you in control of your customer calls during normal operations plus in times of unplanned emergencies.
For example, change your phone diversion answer points, voicemail settings, greeting audios plus many other powerful features without having to wait (and pay) for your provider.
True 24/7 emergency diversion at your fingertips.
Real time reporting enables you to track the effectiveness of your advertising campaigns including drilling down to finer geo-location detail of callers.

Call Recording

TelcoEdge 1800 phone numbers include a call recording feature so that you can record and retrieve those important phone conversations. No on-site quipment required.


Where Used:

Business & government call centres
Voice print of customers agreeing to a new contract
Dispute avoidance
Where security is paramount
Reduce business and personal liability
Recover missed opportunities

IVR - Interactive Voice Response

TelcoEdge 1800 phone numbers include powerful IVR (interactive voice response) greeting menus features plus an interface where you can self manage your call settings quickly and easily whenever you want.
No need to wait (and pay) for your vendor to change the call flow, answering phone numbers or audio prompts. TelcoEdge's cloud innovation puts you in control of your IVR 24/7 without the capital expense.
Select from our range of ready-to-go IVRs or click and build your own call flow. Of course our friendly team is also ready to help you with any simple or complex requirements.

Postcode Routing

Improve customer experience by delivering calls to the store that is nearest to the caller.
Postcode prompting the caller, ensures that your customer calls will always be delivered correctly to the store you want to answer the call. This solves the problem of routing internet phone and mobile callers where their calling location may be inaccurate.
Postcode routing is available on all our 13, 1300, 1800 and standard Australian local phone numbers.

Real Time Call Reporting

Track sales & advertising performance.
Real time call reporting shows the volume and duration of calls to each store and most importantly the 'missed' calls.
If desired you can set each store up with different business hours and decide whether after hours calls go to another store, a mobile or voicemail-to-email.

Time and Day Routing

Call control made easy.
Route calls to different locations based on the time of day and day of week the call is made.
Using the TelcoEdge browser console you can:

Set the destination phone numbers
Configure times and days the calls go to the different numbers
Access real time call reporting
Manage call control preferences 24/7

Messages On Hold

TelcoEdge 1800 phone numbers make every call count by playing marketing messages to your callers when they are waiting in a queue.

Allow multiple incoming calls to be queued until the next available staff member is available. Select the music to be played, the maximum size of the queue and how long the caller gets queued for.  Add or remove staff numbers via our online interface 24/7. No extra fees or limits to the number of times you wish to change your messages.

TelcoEdge 1800 phone numbers offer the complete package without the typical high cost.

PCI - IVR Phone Payments

Brilliant range of PCI DSS certified phone payment solutions that eliminate your staff and infrastructure from PCI DSS scope instantly.

Eliminate Card Holder Data from entering your environment.

We provide PCI-Agent Assist and PCI-IVR Phone Payment solutions to government and enterprises processing payments for license renewals, motor vehicle registration, court imposed fines, subscriptions, bill payment and services with integrated live agent features.

Simplify Your PCI Compliance Today!

Survey IVR

Automated phone survey & phone voting service.
Collect responses to survey and voting type questionnaires from your staff, customers or general public over the telephone 24/7 - no call centre staff required!
Highly featured:

On-line access to self-manage your phone surveys, activate/deactivate and view reports
Results automatically emailed to you after every call
Runs 24/7 making it easy for callers even when your office is closed
Schedule start and end time & date
Manage your own phone questionnaire call flows
Upload and manage your own audio (questions to play to the callers)
Configure questions to either collect keypad digit responses or record spoken answers
Options to collect PINs and Passwords
Automated and on-line call reporting
Closed user groups

Support IVR

Support IVR is an ideal solution for businesses with no telephone support line or those who run their support completely by email and need a phone support option.

User dials a number and leaves a message about a support issue.
The system issues them a support ticket number and tells them a support agent will call them shortly.
The audio message is then emailed to the support group email address, plus it can also send an SMS to a list of mobiles
Includes enhanced feature options such as allowing users to update an existing issue or select a priority for their issue.

Telephone Broadcast

Broadcast alert messages by Telephone, Email and SMS to large groups of people very quickly.
Where used in emergencies, this early information provides potentially life saving critical time.

Communities to alert their neighbours of emergencies such as bushfire, flood, tsunami, cyclone, mountain road closure, chemical spillage, terrorism
Government to alert the public of emergencies
Law enforcement in conjunction with communities to track and identify arsonists
Mine operators for emergencies including mine collapse
Tour operators needing to contact staff quickly to fill vacancies due to last minute illness
Corporations sending out CEO messages to their staff
Health operators, security providers, IT help desks

Ring Group

TelcoEdge 1800 phone numbers includes a ring group feature that calls a group of phones simultaneously. The first one that answers the call is connected to the caller.

Ideal where a fast response to the caller is critical.

Sales teams use it where the main sales line is forwarding calls to sales people working on mobiles phones, either in or out of the office, thereby providing maximum mobility and flexibility.

Change your call flow settings in real time 24x7 and combine with the many other phone control features provided in the TelcoEdge interface.

 

Critical Information Summary

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