Flexible Phone Payment solutions that take your staff and infrastructure out of PCI scope instantly.
Highly configurable for rapid deployment and easy ongoing management.
Level 1 PCI DSS certification
We have a range of flexible Phone Payment solutions that take your staff and infrastructure out of PCI scope instantly.
Highly configurable for rapid deployment and easy ongoing management.
Reduce complexity, time and cost.
PCI – Agent Assist enables enterprises and government to take card payments securely over the telephone using keypad tones (DTMF) while the customer and the agent remain in conversation.
When a transaction is required, the agent enters the payment details such as the invoice number and amount into the TelcoEdge web interface, then asks the caller to enter their card details using their telephone keypad. These tones are masked from being passed through to your staff and infrastructure.
The customer and agent have continuous voice conversation throughout the process.
No card holder data (CHD) is passed through to your agents, call recording service or other infrastructure.
Supports both inbound and outbound calls.
Our API provides options to communicate with your environment to pass information such as payment reference numbers, amount and results. More
Collect payment of invoices, donations, bills, rates, and subscriptions over the phone 24×7. No contact centre agents required. Includes a dedicated 13, 1300, 1800 or local phone number.
Includes options for contact centre agents to converse with the caller to verify details or complete a process, then drop out of the call so they are free to take on other callers, while the IVR Phone Payment service processes the transaction. Callers can be passed back to the agent at any time.
No CHD is passed to your agents, call recording service or other infrastructure.
Our API provides options to communicate with your environment to pass information such as payment reference numbers, amount and results. More
TelcoEdge is the developer and IP owner of the technology, thereby not reliant on upstream providers with different priorities, project delays and cost markups. Our technical roadmap is driven by our customers.
TelcoEdge is a telecommunications service provider offering Level 1 PCI compliant phone solutions from our Australian based telecommunications infrastructure, therefore eliminating additional call fees to deliver your solution.
We provide a wide range of custom phone payment solutions to government and enterprises processing payments for license renewals, motor vehicle registration, subscriptions, bill payment and services with integrated live agent features.
The TelcoEdge environment is highly flexible to deliver custom solutions that fulfill your needs.
Phone: 1300 20 88 20 Email: [email protected]